Every Cardcature card is personalised and made to order from the details and photo you give us. That shapes how returns work, so please read this before you order.
Personalised, made-to-order items
Because every card is personalised to your order, we can't accept change-of-mind returns or cancellations once production has started. Under the Consumer Contracts Regulations, the usual 14-day right to cancel does not apply to goods that are made to your specification or clearly personalised — and that's every card we make.
Changed your mind before we've started?
If you contact us before we begin making your card, we'll happily cancel your order and refund you in full. Once production has started we're no longer able to do this, as the card is unique to your order. Email hello@cardcature.com as soon as you can if you need to cancel.
Our reprint guarantee
Statutory rights cover faulty goods, but they don't cover a card you simply aren't happy with — and because every card is built from a photo you supply, that's the likelier problem. So we go further than the law requires.
If your card isn't right — the photo didn't work, we got a detail wrong, or it just arrived looking sorry for itself — email hello@cardcature.com within 30 days of delivery and we'll print it again, free. You keep the first one— there's nothing to post back to us.
This is a voluntary guarantee we offer on top of your legal rights, not a replacement for them. It covers one free reprint per order and doesn't affect anything set out below.
Faulty, damaged or not as described
If your card arrives faulty, damaged, or not as described, email us at hello@cardcature.com within 14 days of delivery with a photo, and we'll replace it or refund you. This does not affect your statutory rights under the Consumer Rights Act 2015.
How to reach us
For anything to do with your order, email hello@cardcature.com and we'll get back to you.